Last updated September 26, 2022
collects, uses, and discloses information about you or the person or entity you represent (“you” or
“your”) through its websites, web applications, and other online products and services (collectively, the
some cases, we may provide you with additional notice (such as adding a statement to our homepage or
Services or otherwise interact with us to stay informed about our information practices and the choices
available to you.
We collect information you provide directly to us. For example, we collect information when you access or use the Services, fill out a form, engage in a transaction, request customer support or otherwise communicate with us. The types of information we may collect include your email address and any other information you choose to provide.
When you access or use the Services, we automatically collect information about you, which may include the following:
We may obtain information from other sources, including third parties, and combine that with information we collect through our Services.
We will never ask you to share your private keys or wallet seed. Never trust anyone or any site that asks you to enter your private keys or wallet seed.
We use the information we collect to provide, maintain, and improve the Services, including as described in the Terms. We may also use the information we collect to:
We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it, or for other legitimate business purposes, including to meet our legal or other regulatory obligations, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, and other actions permitted by law. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you. We also reserve the right to continue to hold personal information about you to the extent it is required to be held by us by law, rule, or regulation
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity of, and to help protect information about you from, loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
You acknowledge that when sharing personal information online, there is always a risk of data breaches, including data breaches in which third parties unlawfully access our systems or the systems of our third-party providers, which store personal information.
We are based in the British Virgin Islands. However, we may transfer personal information to outside agents or service providers (including our affiliates acting in this capacity) that perform services on our behalf, such as customer service and support, marketing and analytics, data hosting or processing services, or similar services. Some of these service providers may be located outside of the British Virgin Islands, including the United States, and as a result your personal information may be processed in the United States or elsewhere outside of the British Virgin Islands, where local laws may permit foreign government and national security authorities to access personal information in certain circumstances.
If you are a resident of the EEA, when we process your personal data we will only do so where we need to use your personal data to perform our responsibilities under our agreement with you (e.g., providing the Services you have requested). We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to the Services, and to provide, secure, and improve the Services. You have consented to the processing of your personal data for one or more specific purposes. We consider that our legitimate interests are in compliance with the GDPR and your legal rights and freedoms. You have the right to object to any of this processing and, if you wish, please contact us at the contact details indicated below.
If you are a resident of the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can contact us as indicated below. Please note that the limitation or deletion of your personal data may mean we will be unable to provide our Services to you. You also have the right to receive your personal data in a machine-readable format and have the data transferred to another party responsible for data processing.
If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.h tm.
You may update, correct, or delete information about you at any time by emailing us at [email protected]. Please note that we may retain cached or archived copies of information about you for a certain period of time.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at [email protected]. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
i) The platform is not available to United States residents
ii) Firefly is expected to go live within the first two Polkadot Parachain auctions. More information on this will be released soon.
iii) All assets on Firefly involve a degree of risk and may result in partial or total loss of your investment
iv) Micro gas fees will be paid out of the Firefly DAO
v) Sub-second settlement does not incorporate network latency or congestion
vi) While the Chainsafe bridge can be used to support USDC on the exchange, we may pivot to USDT since it is natively supported on Substrate